Tuesday , December 5 2023

Firstrand Careers – Client Service Consultant

Website FirstRand

Job Description:

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests. Apply appropriate sales processes within unit to achieve sales targets. Converting leads to sales by opening active accounts to achieve annual targets.

Job Responsibilities:

  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
  • Enter all Qualified leads into the sales pipeline and maintain on a daily basis
  • Maximise Business Portfolio cross sell opportunities and strengthen client relationships
  • Manage costs / expenses within approved budget to achieve cost efficiencies
  • Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
  • Manage own development to increase own competencies
  • Comply with governance in terms of legislative and audit requirements
  • Provide accurate and reliable sales and service statistics
  • Manage the growth of active customer Account Base to increase client base
  • Define a Sales portfolio growth strategy in line with predetermined growth targets, which are determined on an annual basis through conducting competitor analysis and innovating new value propositions by developing sales initiatives which align with the various segment strategies
  • Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets
  • Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
  • Manage existing clients and grow portfolio through making contact and generating leads

Job Requirements:

  • Minimum Qualification : Grade12 or relevant tertiary qualification
  • Experience : 2 to 3 Years related experience or qualified by extensive experience
  • Person must not be an unrehabilitated insolvent

Job Details:

Company: FirstRand

Vacancy Type:  Full Time

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

Apply Here