FedEx Freight Careers – Event Solutions Consultant

Job Description:

The Events Solutions Consultant (ESC) reports to a Manager Solutions Consultants and is an in-store sales professional in a Hospitality & Conventions (HC) location. This is a HC customer-focused position responsible for achieving and striving to exceed defined sales targets. The ESC also creates, cultivates and maintains outstanding relationships with hotel/convention center venue staff (especially within the sales and event services departments). The role encompasses extensive interaction with customers, hotel/ convention center contacts, and print decision makers on local sales calls, over the phone, via email and face-to-face. The ESC works with minimal supervision and interacts on a daily basis with customers, Store Managers, store team members, vendors and personnel of the HCO host facility toward accomplishing established business objectives.

Job Responsibilities:

• Maximize the FedEx value delivered to each and every customer by working cross functionally within FXO, Services and the other FedEx Operating companies
• Take complex job orders and provide quotes to meeting and event planners or show managers; follow up on bids
• Maintains accurate customer relationship management (CRM) system data, including daily activities and account updates
• Initiate timely contact with future groups via email and phone calls at the time of booking confirmation
• Review strategies, activities and performance to goals weekly with the Supervisor; attend sales calls and host property meetings with Manager
• Monitor the quality and timeliness of all convention/ event-related work ordered and produced to ensure customer satisfaction
• Meet or exceed activity standards as established by the HCO program including supporting multiple HCO locations
• Implements established marketing plans and sales strategies, as assigned
• Share leads for upcoming convention/ events in other venues across FXO network
• Follow FedEx Office standard operating procedures as well as adhering to Legal, HR, safety and security policies and procedures

Job Requirements:

• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Prior experience in the hospitality industry, preferred
• Must present a personal professional image
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• 2+ years sales and/or customer service experience required
• High School Diploma or equivalent education
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Demonstrated effective written and verbal communication skills including experience presenting to customer groups
• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Strong working knowledge of Microsoft Office Word, Excel and PowerPoint required

Job Details:

Company:  FedEx

Vacancy Type: Full Time

Job Location: New Orleans, LA, US

Application Deadline: N/A

Apply Here

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