Eskom Vacancies Lephalale – Middle Manager Key Accounts

Job Description:

: To direct and manage the regional Key Customer Service function by integrating a wide variety of complex variables to ensure Eskom’s interests and the needs of Key Industrial Customers are optimally balanced.

Job Responsibilities:

• Optimise the operation of the Key Customer Service function in the region
• Integrate and direct the Key Customer Service function in the region
• Manage the strategic positioning of Key Customer Service in the region
• Manage internal and external Key Customer Stakeholders
• Manage the implementation of PCP / ECS in the KSACS Environment
• Manage customer load during system constraint conditions

Job Requirements:

• Customer focus
• Understanding of marketing, customer services theories and best practices
• Expert understanding of Organisational ability Le Distribution business
• Inter-personal skills
• Communication, negotiation and networking skills
• Business knowledge and acumen
• Ability to transform opportunities into concrete business
• Knowledge of Eskom’s policies and procedures affecting key customers
• Project management skills
• Consulting skills
• Problem solving and decision-making capabilities
• Cultural empathy
• Analytical skills
• Contractual and commercial understanding
• Decision making skills
• Ability to handle a pressured and changing environment
• Initiative
• Judgement

Qualification & Experience:

• Bachelor’s Degree in Engineering plus 7 years’ experience or
• B Tech plus 10 years’ experience or
• National Diploma plus 12 years’ experience
• Customer Service Management

Job Details:

Company: Eskom

Vacancy Type:  Full Time

Job Location: Limpopo, SA

Application Deadline: N/A

Apply Here

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