Eskom Vacancies 2025 – Middle Manager Customer Relations

Job Description:

Area of specialization: To manage, integrate and ensure efficient and effective customer service delivery to Retail customers within the Province.

Job Responsibilities:

• Optimise Customer Service Relations Management in the province.
• Integrate and direct the customer relations management functions for the province.
• Manage the strategic positioning of customer relations management in the Operating Unit.
• Manage external and internal customer relations management stakeholder.
• Management of service delivery and staff.

Job Requirements:

• Customer centric, service delivery excellence, credibility and ability to build commitment for customer satisfaction.
• Thorough understand of customer service and marketing theory, understanding of business processes, Eskom Business, process management understanding.
• Communication and negotiation skills
• Ability to work effectively with all levels.
• Leadership, behavioural Skills

Qualification & Experience:

• B Com / B Eng. in marketing /Finance/ Commerce
• 7 years’ experience in customer service/marketing.

Job Details:

Company: Eskom

Vacancy Type:  Full Time

Job Location: Mpumalanga, SA

Application Deadline: N/A

Apply Here

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