Envoy Careers – Airport Agent

Job Responsibilities:

• Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
• Inform passengers through all aspects of their experience with Amercian Airlines by communicating appropriate information about their trips and belongings
• Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
• Collaborate with the internal team to ensure a safe and on-time departure
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions
• Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time
• Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
• May clean the interior of the aircraft, clean and service aircraft lavatories
• Create a positive start to a passenger’s trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
• Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time.
• Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials. Some of these items can weigh up to 75 lbs.

Job Requirements:

• Must be willing and able to work outside in variable weather conditions
• Must enjoy working under deadlines, working a physical job outdoors, and have an interest in the airline industry
• Flexible to work additional hours with short notice when operationally necessary
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
• Abe to communicate in a clear, polite, and friendly manner
• Must be able to read, write, fluently speak, and understand the English language
• Possess a valid, unexpired and unsuspended state driver’s license; some license restrictions may prohibit a candidate from being considered for this role
• Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
• Minimum age: 18
• High school diploma, GED, or international equivalent
• Authorized to work in the United States without sponsorship

Job Details:

Company: Envoy

Vacancy Type: Part Time

Job Location: Dallas, TX, US

Application Deadline: N/A

Apply Here

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