Thursday , March 28 2024

DSV Vacancies Port Elizabeth – Account Manager

Website DSV - Global Transport and Logistics

Job Description:

Lead DSV operations (SEA & AIR) in delivering on the customer expectations whilst continuously looking for opportunities to optimize DSV operations and the customers operations. Collaborate with customer logistics and production teams to know the client business thoroughly and ensure DSV services remain profitable.

Job Responsibilities:

  • Attend to all stakeholder queries and requests (internal & external).
  • Monitor the communication and distribution of status reports.
  • Update SOP’s for client and DSV internal business process.
  • Compile RFQ’s & sign off estimates when required.
  • Facilitating operational meetings between customer and DSV operational controllers.
  • Monitor status reports for any issues and convey concerns to customer logistics.
  • Manage customer statements and overdues, as well as actively working with operations and finance to solve any invoice queries the customer may have.
  • Compiling monthly management / customer reports and co-present to customer on a monthly basis
  • Updating and maintaining CRM system (MS Dynamics).
  • Maintaining and updating RFQ’s (ROE & bunker mechanisms).
  • Managing customer statement and any queries to ensure customer overdues are settled.
  • Work with other business units of DSV to develop long-term customer partnerships with all DSV divisions.
  • Focusing on customer requirements and driving continuous improvements.
  • Lead weekly meetings with operations to improve customer service.
  • Hosting weekly meetings with DSV operations and customer shared services team.
  • Assist with any queries customers may have and work with operations in updating and resolving as required.
  • Managing WAKEO track and trace platform.
  • Provide advice and guidance to DSV staff in dispensing their services to customers.
  • Assist and support the operation any ‘out-of-ordinary’ freight requirements, such as COD’s or hand carries.
  • Managing customer appointed carrier contract (SEA).

Job Requirements:

  • Sales / Marketing / Supply Chain or Logistics Management Qualification (Advantageous)
  • Minimum of 5 years’ experience in a Freight Forwarding/ or Shipping environment.
  • Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook
  • Direct client liaison experience
  • At least 2 years experience woking in an Ocean or airfreight Operational role.
  • Matric (essential)

Job Details:

Company: DSV – Global Transport and Logistics

Vacancy Type:  Full Time

Job Location: Port Elizabeth, Eastern Cape, South Africa

Application Deadline: N/A

Apply Here

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