Tuesday , December 5 2023

Discovery Careers Learnership – Conservation Consultant

Website Discovery Limited

Job Description:

Conduct Outbound and Inbound telephonic Conservation to existing Discovery clients, who have requested cancelation of their Discovery products.

Job Responsibilities:

  • Ensure that all FAIS requirements (FNA,ROA and Statutory notices) are completed during conservation calls.
  • Ensure that all administrative changes are done timeously, followed through on and monitored
  • Proactively determine the client‘s needs and have the ability to re-sell product to members.
  • Conduct outbound and inbound telephonic Conservation to existing Discovery client’s, who have requested cancelation of their Discovery
  • policies with the goal of convincing clients to retain their policies with Discovery.
  • Proactively evaluate interactions with clients providing dazzling service at all times to internal and external clients
  • Ensuring that customers concerns are addressed and resolved by the relevant areas
  • Ensure that monthly conservation targets are met.
  • Keep accurate statistics on all calls, contacts and clients spoken to and the report findings to management

Job Requirements:

  • Be able to prioritize , work under pressure and manage deadlines
  • Be service orientated and customer focused
  • Have excellent telephone skills
  • Have sales ability and be persuasive
  • Have excellent administration skills and be extremely organized
  • Be self-motivated and pro-active
  • Be resilient
  • Be results driven
  • Be a team player
  • Be able to maintain confidentiality
  • Have the ability to deal with change
  • Have excellent verbal and written communication skills
  • Be self-managed
  • Be friendly, sincere ,confident ,courteous and positive

Qualification & Experience:

  • Matric
  • At least 2-3 years’ experience in a Life, Health or short term Assurance sales position and/ or Outbound Telesales environment (Essential)
  • FAIS accreditation – NQF 4 or 5 FAIS credits (Required)
  • 2-3 year Conservation experience or telesales experience
  • Good Excel and Word skills
  • Regulatory exams (Required)
  • Excellent English and Afrikaans spoken would be beneficial

Job Details:

Company: Discovery Limited

Vacancy Type:  Full Time

Job Location: Durban, KwaZulu Natal, South Africa

Application Deadline: N/A

Apply Here

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