Discovery Bank Vacancies – Service Consultant

Job Description:

To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone. To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding

Job Responsibilities:

• Keeping abreast of continuous process, product updates and digital tools
• Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
• Consistently utilizing all servicing tools available
• Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
• Achieving and exceeding key performance metrics relating to service delivery
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Confirming benefits according to set protocols and funding rules
• Accurately obtaining and capturing information to confirm correct funding
• Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
• Dealing with multiple interactions

Job Requirements:

• Presenting and communicating information (Communicating effectively)
• Learning and Researching (Nimble Learning)
• Writing and reporting (Communicating effectively)
• Deciding and initiating action (Decision Quality)
• Working with people (Collaborating)
• Analysing (Managing Complexity)
• Delivering results and meeting customer expectations (Customer focus)

Qualification & Experience:

• At least 6 months working experience in a customer services or clinical environment
• South African accredited Clinical Qualification
• Matric

Job Details:

Company: Discovery Limited

Vacancy Type:  Full Time

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

Apply Here

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