Dischem Vacancies for Nurses – Online Store Supervisor

Job Description:

Dis-Chem Pharmacies require the services of a Online Store Supervisor based at our Head Office in Midrand.  Main purpose of the role is to Deliver an effective customer ordering process to support the accelerated growth of Dis-Chem ecommerce platforms. Investigate and resolve product and service complaints.

Job Responsibilities:

• Monitor query list to ensure prompt resolution within the agreed timelines.
• Timeously complete any adhoc packaging of store material, ensuring the packaging is completed timeously
• Reconcile online payment against various payment methods (Credit card, EFT, Points, Disc Miles & Online Vouchers).
• Maintain the flow of the SAP stock on hand file to ensure adequate allocation and availability of stock.
• Monitor and record orders with incomplete statuses and ensure orders are not falling outside SLA.
• Ensures that customers are satisfied with the shopping experience and devise action plans to address customer service issues.
• Continuously monitor online orders to ensure prompt, on time fulfilment to Dis-Chem Customers.
• Implement online customer support improvement initiatives as approved by management.
• Ensure that online store teams are adequately developed to deliver effective online experience for customers.
• Ensure accurate allocation of online order payments per Dis-Chem hub against payment method.
• Verify and ensure accurate online payments are allocated to each Dis-Chem Online hub.
• Continuously evaluate the effectiveness on customer systems support optimal performance to recommend changes where required.
• Proactively identifies online operational deficiencies and adverse trends to recommend solutions to management.
• Facilitate benefit point refunds used in unsuccessful transactions as per standard operating procedures.
• Issue refunds and vouchers to customers where required due to stock unavailability.
• Support online customer support team with generating meaningful and value adding customer solutions to achieve maximum business development.

Job Requirements:

• Logistics experience and previous management experience
• Microsoft Office – Word, Excel, PowerPoint and Outlook.
• 2 – 5 years’ experience in the industry
• Gr12/ Matric
• Diploma in Business Management
• Postgraduate qualification
• Magento, Any eCommerce platform experience,
• SAP Experience and Retail experience

Job Details:

Company: Dis-Chem Pharmacies

Vacancy Type:  Full Time

Job Location: Midrand, Gauteng, South Africa

Application Deadline: N/A

Apply Here

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