Clinix Job Vacancies – Marketing Assistant

Job Description:

Job Responsibilities:

• Initiates patient or family concern reports, as appropriate, when issues arise.
• Addresses non-compliance with department and organization’s standards.
• Communicates information to appropriate person(s) in appropriate time frames to meet patient, family or visitors’ questions, concerns, and/or expectations.
• Collects data about patient care problems, prepares reports, analyzes trends, and reports information to appropriate departments for action.
• Assesses patient, family or visitors’ questions and concerns and develops a plan to address needs.
• Utilizes performance measurement tools to improve patient and stakeholder experience.
• Incorporates key concepts into communication with patient and family.
• Triages issues to relevant departments to ensure better service to patients.
• Identifies and implements systems and processes to improve efficiency and reduce expenses without compromising service quality.
• Achieves the department and organization’s customer centric outcomes by interacting with patients/families/customers and by utilizing feedback to improve and reinforce satisfaction.
• Drive the optimum functioning of hospital operations, identify and monitor gaps and risks and implement corrective action from a marketing perspective.

Job Requirements:

• Must be able to perform a variety of duties, often changing from one task to another of a different nature, without loss of efficiency or composure.
• Must demonstrate exceptional communication skills along with excellent customer service skills.
• Must be computer literate.
• Sales and/ or Marketing tertiary qualification.

Qualification & Experience:

• 2+ years relevant experience.

Job Details:

Company: Clinix Health Group

Vacancy Type: Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

Apply Here

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