Clicks Jobs – Store Manager

Job Description:

Job Responsibilities:

• To adequately schedule staff in line with the Group’s labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.

Job Requirements:

• Problem-solving skills
• Good communication skills
• Strong retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of labour legislation and IR practices
• Results and target driven
• Computer literacy
• Sound understanding and application of financial management principles
• Planning and organising skills
• Knowledge of Customer service excellence
• Sound managerial skills
• Strong customer orientation
• Knowledge of competency based interviewing

Qualification & Experience:

Job Details:

Company: Clicks Group

Vacancy Type: Full Time

Job Location: Oudtshoorn, Western Cape, SA

Application Deadline: N/A

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