Civil Service Jobs – DWP Senior Executive Officer Retirement Services

Job Description:

DWP are looking to fill SEO operational roles in Retirement Services. These are key roles and we are looking for people who will help us deliver service improvements and provide an effective service to our customers.

Job Responsibilities:

• Motivate and encourage teams to operate flexibly, seeking feedback, listening and acting on this.
• Use knowledge to identify gaps in training / learning products, and working with the L&D community to improve / develop.
• Lead in people planning activities ensuring appropriate and effective deployment of people and resources within and between services.
• Works to build a fully inclusive working environment, valuing diverse views, eliminating unlawful discrimination, harassment and victimisation.
• Develop a holistic grasp of all customer and claimant types enabling to lead, design and manage new and future business roles and processes.
• Build capability by personally coaching and mentoring colleagues at all grades on a variety of procedural and leadership skills.
• Encourage collaborative working between teams and directorates to drive innovation and service improvements.
• Be committed to their own professional development and building the capability of others including the achievement of Operational Delivery Profession standards and digital capability.
• Accountable for the management of performance within their command, undertaking regular performance reviews (both face-to-face and virtually) with their direct reports, identifying risks to performance achievement and driving forward continuous improvement.
• Provide visible and effective leadership (both face to face and virtually) taking a personal lead in engaging with, and communicating, key messages and implementing corporate changes.

Job Requirements:

• You have knowledge of risk assessment processes, business continuity planning and diversity impact assessments.
• You are capable of driving performance improvement through proactive management of processes and ensuring compliance with performance management policies, procedures and you demonstrate resilience in overcoming difficulties by taking ownership for resolving issues.
• You have the ability to understand and engage with change and inspire and obtain buy-in from colleagues by encouraging discussion, initiative and ideas in support of the long term DWP vision.
• You empower and encourage your diverse workforce, providing real opportunities for people to develop their strengths and innovate.
• You have experience and knowledge of leading diverse teams through effective coaching and mentoring to improve service delivery.
• You can build trust and relationships with colleagues and a range of stakeholders.
• You can effectively monitor performance, have sound analytical skills, and the ability to effectively interpret and use management information to deliver against performance objectives while maintaining quality.
• You have strong and effective leadership experience with an ability to communicate with clarity, conviction and enthusiasm with colleagues, partners and stakeholders to drive positive outcomes. (Lead Criteria)

Job Details:

Company: Civil Service

Vacancy Type: Full Time

Job Location: Newcastle upon Tyne, GB

Application Deadline: N/A

Apply Here

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