Cigna Healthspring Jobs – Customer Service Rep

Job Responsibilities

• Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
• Schedule may vary based on needs of business (hours of Operation M-F 7am- 7pm CST)
• Performance determined on may factors including phone metrics and quality assurance scores.
• Receives requests via telephone regarding Insurance application status.
• Responds to inquiries from Independent and Cigna Agents and/or agencies for information and assistance.
• Performs research to respond to inquiries and interprets notifications to determine most effective response.

Job Requirements:

• Ability to handle high end customers in a professional manner
• Bi-Lingual (Spanish) preferred
• Associates Degree or 2+ years’ call center preferred
• Experience in customer service, call center environment required

Job Details:

Company:  Cigna

Vacancy Type: Full Time

Job Functions: Customer Service Information Technology

Job Location: Visalia, CA, US

Application Deadline: N/A

Apply Here

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