Cigna Work From Home Jobs – Sales Support Consultant

Job Description:

This position is a key part of the Sales Team responsible for supporting various aspects of the sales process including but not limited to producing compliant benefit summaries and managing the hand-off process to implementation for new and renewing cases. This person will be the liaison between the Sales team and internal partners (e.g. Admin Staff, Implementation, Commissions). The role will also have external facing responsibilities with Clients and Brokers providing back-up support to the Sales team on escalated issues. This person must be capable of working independently while demonstrating sound judgment.

Job Responsibilities:

• Produce benefit summaries for prospects, new business and renewals
• Proactively follow-up with Client and /or Broker on any missing / incomplete information
• Stay current with case installation requirements / changes and sales tools
• Monitor the sales timeline to ensure adherence
• Provide the hand-off of case related paperwork to the Implementation Team to begin case installation
• Act as back-up / point person for NBM / CM for Client and /or Broker questions
• Handle Broker onboarding by initiating evites
• Act as a resource to Manager / others on special projects
• Partner with NBM and/or CM to initiate case set-up after case sells/renews
• Identify / own the required paperwork / forms for installation of new business / renewals while ensuring accuracy and completeness
• Produce and maintain benefit summary templates
• Coordinate with Admin staff on producing / printing /ordering /assembling of Client materials such as enrollments kits
• Partner with the NBM and/or CM to ensure that the Clients’ needs / expectations are met
• Provide out-of-office support as needed
• Partner with Product and Compliance on issues as needed

Job Requirements:

• Ability to quickly understand the Clients’ needs and expectations
• Ability to work independently as well as in a team environment and proactively with internal and external partners
• Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint and Internet Explorer is required
• High School Diploma or equivalent required; BA/BS highly preferred or equivalent relevant work experience
• Ability to consistently meet tight deadlines and work under pressure
• Demonstrated knowledge of health insurance or employee benefit experience
• Excellent communication, organization and presentation skills

Job Details:

Company: Cigna

Vacancy Type: Full Time

Job Location: Richmond, VA, US

Application Deadline: N/A

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