Cigna Job Openings – Customer Service Advocate

Job Description:

Help others.  Always listen first and respond with empathy. Own the customer experience. Be a part of something greater than yourself. Are you ready for a role that utilizes your caring nature and quick-thinking skills to help people? How about a role that makes you feel like you are making an impact every single day?  Alright, let’s do this…First things first, we’re a global health service company dedicated to helping people improve their health, well-being and sense of security. But we don’t just care about your well-being, we care about your career health too.  That’s why when you work with us, you can count on a different kind of career – you’ll make a difference, learn a ton, and change the way people think about health insurance.Customer Advocates help our 90+ million customers make the most out of their Cigna benefits. Here’s a little more about what you’ll do:

Job Responsibilities:

• Help clients, customers and health care providers understand our business a little better. Topics like determination of payments and claims related to medical and dental procedures and office and hospital visit costs are common questions.
• Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time.
• Be an advocate for health and wellness.  Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.
• Enjoy regular development opportunities and mentorship as you train with the best team in the industry. We offer extensive, hands-on training and guided on-the-job training to ensure you’re successful here. (And enjoy your job too!)

Job Requirements:

• Must be willing to work a designated shift between 7 am – 7 pm, Monday through Friday
• Excellent written and oral communication skills
• High School Diploma or equivalent required, Associates or Bachelor’s degree preferred
• Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
• Knowledge of Medical Terminology a PLUS
• Exceptional organizational and time-management focus
• 1+ years of customer service experience analyzing and solving customer problems required;

Job Details:

Company: Cigna

Vacancy Type: Full Time

Job Location: Wilkes-Barre, PA, US

Application Deadline: N/A

Apply Here

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