Cartier Jobs – Concierge

Job Responsibilities:

• Maintain knowledge of local current attractions or events as well as a good geographic knowledge of the surrounding area
• Greet, assess needs and direct clients to appropriate department or representative
• Maintain consistent presence at work station, reply and re-direct phone calls as needed
• Provide a consistently excellent client experience with the highest degree of courtesy
• Assist clients with belongings and packages.
• Provide recommendations and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc. and make maps, literature, and other materials available.
• Book client appointments and VIP salons as needed
• Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.)
• Assist VIP with arranging car services as needed
• Develop basic brand knowledge to convey Cartier heritage and values
• Thank clients as they leave
• Assure prompt and positive action on client complaints, questions, concerns and suggestions as needed

Job Requirements:

• Ability to maintain client confidentiality and use the utmost discretion
• Excellent interpersonal and communication skills are required
• Strong understanding of customer service needs and client priorities
• Ability to work in a fast-paced retail store environment
• Ability to work under pressure with the highest level of responsiveness
• Intermediate to Advanced computer Skills (tablets, PC)
• Availability to work weekends.
• Ability to maintain thorough follow-through.
• Must be able to stand on feet all day
• Ability to project an approachable and professional image in personal appearance, manner, and demeanour
• Detail-oriented