Job Description: You are a key member of Cartier North America’s Learning & Transformation Team (L&T). This position supports all boutique and Retail Partner (authorized dealer) learning initiatives in the West Region ( excluding California). You will implement a blended-learning strategy using a range of training methodologies and coaching skills to foster a learning culture within the West Region. This includes the scheduling, facilitation, and measurement of both in-person and virtual training on topics such as client development, client experience, interviewing skills, product, and hospitality/selling skills. Additionally, you will be responsible for ensuring the consistency of the new hire onboarding journey, Mon Voyage Cartier , throughout the region in strong partnership with boutique leadership. As a part of this client-centric team, which is focused on Cartier employee development throughout the talent lifecycle, you will work cross-functionally with various levels of leadership, as well as a variety of subject matter experts within the organization, to identify learning needs, then propose and implement solutions. Success factors for this role include a passion for learning and the development of others, a collaborative mindset, open communication, and ability to build a strong network of key business partners. Job Responsibilities: Assess engagement and monitor completion of monthly Learning Moments and e-Learning modules within the West Region in partnership with the Boutique Learning Ambassadors (BLAs) Animate Cartier’s new hire onboarding program, Mon Voyage Cartier , in the West Region. Audit results & address shortfalls Support the delivery of targeted watch training events for our retail partners (authorized dealers) in collaboration with the Regional Retail Partner Manager and the Cartier Brand Ambassador (CBA) Partner with the instructional design team to perform gap analyses and needs assessments within the West Region Draft, present, and implement the annual West Region Training Action Plan in support of region- and network-wide business priorities Integrate the department learning measurement strategy (the Kirkpatrick Model) in all training activations. Foster open communication by sharing results, addressing shortfalls, and course correct the training approach when needed Deliver and measure effectiveness of all self-created micro-trainings based on specific needs within the West Region for both boutique and Retail Partner team members Attend all train-the-trainer sessions and plan for the launch of new, network-wide learning curriculum Coordinate and create store visit strategy in collaboration with Human Resources Business Partner (HRBP), boutique leadership, and Retail Partner Regional Manager Create a dynamic learning environment when delivering core training content (product, selling skills, client development, and others); Engage participants & check for understanding Job Requirements: Ability to adapt interpersonal communication style to a diverse team of internal, global business partners Demonstrated Learning & Development success in a high profile, customer-centric, luxury retail environment (or related luxury field) that includes UHNW clients, and high sales targets Computer proficiency in Word, Excel, and PowerPoint is required Ability to create strong relationships, build trust, and establish credibility with individual contributors, HRBPs, and all levels of Leadership Background in coaching individual contributors and leadership within a luxury retail environment (or related luxury field) with an emphasis on selling skills, client development, and business and team development Must be fluent in reading, writing, and speaking English Ability to accommodate 50%-80% Travel (depending on home base location) Qualification & Experience: Experience in virtual and in-person facilitation of both large- and small-scale training events 4 years progressive experience in Learning & Development Job Details: Company: Cartier Vacancy Type: Full Time Job Location: Las Vegas, NV, US Application Deadline: N/A Apply Here vacanciesforyou.xyz
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