Cartier Employment – Assistant Manager

Job Responsibilities:

• Participate in store visits in collaboration with Senior Manager, Learning & Transformation and Boutique Leadership
• Participate in the creation and implementation of the annual California and West Region Training Action Plans in support of region- and network-wide business priorities
• Attend all train-the-trainer sessions and participate in the launch of new, network-wide learning curriculum
• Integrate the department learning measurement strategy (the Kirkpatrick Model) in all training activations. Ensure learning transfer behaviors are being implemented on the job
• Assess engagement and monitor completion of monthly Learning Moments and e-Learning modules within the California and West Regions in partnership with the Boutique Learning Ambassadors (BLAs) and Regional Retail Partner Manager
• Facilitate at regional leadership meetings for various levels of management to support individual/team development and strategic planning
• Animate Cartier’s new hire onboarding program, Mon Voyage Cartier, in the California and West Regions. Audit results & communicate shortfalls
• Deliver and measure effectiveness of all self-created micro-trainings based on specific needs within the California and West Regions for both boutique and Retail Partner team members
• Troubleshoot and resolve eLearning access and completion issues for both boutique and retail partner team members. Ensure accuracy of eLearning reporting and address discrepancies
• Create a dynamic learning environment when delivering core training content (product, selling skills, client development, and others); Engage participants & check for understanding
• Support the delivery of targeted watch training events for our retail partners (authorized dealers) in collaboration with the Regional Retail Manager and the Cartier Brand Ambassador (CBA)

Job Requirements:

• Ability to adapt interpersonal communication style to a diverse team of internal, global business partners
• Background in developing individual contributors within a retail environment (or related client-centric field) with an emphasis on selling skills, and client development
• Drive the skill, behavior, and competency development that supports the employee population in achieving their respective business goals and KPIs
• Ability to accommodate 50%-80% Travel (depending on home base location)
• Support the development of the Maison’s employees throughout their talent lifecycle, elevating the employee’s internal client experience and enhancing touchpoints that result in a more engaged employee population and higher retention rates
• Develop talent internally to ensure talent pipeline
• Computer proficiency in Word, Excel, Outlook, and PowerPoint is required
• Must be fluent in reading, writing, and speaking English
• Work autonomously in a collaborative remote work environment
• Ability to create strong relationships, build trust, and establish credibility with individual contributors, HRBPs, and all levels of Leadership