Cartier Careers – Service Advisor

Job Responsibilities:

• Responsible for delivering a warm and gracious welcome with each client while exhibiting Maison values and exceeding client experience expectations

Job Requirements:

• Ability to perform basic product services – strap changes, bracelet sizing (non-gold,) steam cleaning and cord changes.
• Possess a strong understanding of Cartier Service Policies with the ability to execute/implement these policies to provide a Maison appropriate client experience
• Meet and/or exceed service timeframes and client expectations for Maison appropriate follow-up to service
• Ability to communicate and respond to clients inquiry based on strong knowledge of technical explanations of service
• Must understand the client’s needs and identify and discuss appropriate solutions
• Ability to work in a fast-paced retail store environment.
• Computer and internet Savvy.
• Additional language skills (Mandarin, Portuguese, Russian) are a plus.
• Ability to project an approachable and professional image in personal appearance, manner, and demeanor.
• Excellent interpersonal and communication skills are required.
• Strong understanding of Customer Service needs and Customer (internal and external) priorities.
• Must be available to work retail hours including weekends.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.