Friday , December 1 2023

Careers at Hilton – Front Office Operational Intern

Website Hilton

Job Description:

A Front Office Intern assists in daily Front Office operations and works with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector.

Job Responsibilities:

  • Attend appropriate training courses, when required
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
  • Answer switchboard calls, as required
  • Ensure accurate and efficient running of reception including check in/out procedures
  • Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Follow and adhere to company brand standards
  • Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Demonstrate a high level of customer service at all times
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Ensure all Guest deliveries and messages are received effectively and efficiently
  • Act in accordance with fire, health and safety regulations and follow the correct procedures when required
  • Respond to Guest queries in a timely and efficient manner

Job Requirements:

  • Commitment to delivering a high level of customer service
  • Competent level of IT proficiency
  • Ability to work on your own and as part of a team
  • Excellent grooming standards
  • Positive attitude and good communication skills

Qualification & Experience:

  • Previous experience in a customer-focused industry

Job Details:

Company: Hilton

Vacancy Type: Full Time

Job Location: Abu Dhabi, United Arab Emirates

Application Deadline: N/A

Apply Here