Careers at Hilton – Front Office Operational Intern

Job Responsibilities:

• Attend appropriate training courses, when required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
• Answer switchboard calls, as required
• Ensure accurate and efficient running of reception including check in/out procedures
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Follow and adhere to company brand standards
• Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Demonstrate a high level of customer service at all times
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Ensure all Guest deliveries and messages are received effectively and efficiently
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Respond to Guest queries in a timely and efficient manner

Job Requirements:

• Commitment to delivering a high level of customer service
• Competent level of IT proficiency
• Ability to work on your own and as part of a team
• Excellent grooming standards
• Positive attitude and good communication skills