Careers at Hilton – Director of Operations

Job Responsibilities:

• Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service).
• Make or approve appropriate annual / quarterly / monthly budgets, targets and work plans for each direct report
• Make a detailed and reasonable cost control plan to control operating costs of each department to maximize operating profit without compromising Hilton standards, safety procedures and guest experience.
• Ensure that duty rosters are based on the needs of the hotel and are compliant with labor laws.
• Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc.
• Manage all direct reports professionally, encouraging good teamwork and operations.
• In-charge of Front Office, Housekeeping, Security, Engineering, Food and Beverage, Kitchen and Recreation as well as Food Safety.
• Conduct routine inspections of all areas of the hotel to ensure that the hotel’s hardware and software are in optimum condition.
• Conduct regular Operations meetings including all direct reports.
• Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses such as for out-sourced labor or services.
• Work with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities).
• Train and implement Hilton standards and related departmental regulations.
• Supervise team members’ performance and grooming daily.
• Evaluate competitors’ products and price policies twice a year.
• Assist the DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing.
• Ensure that hotel and direct reports achieve all key targets including but not limited to revenue, profit, SALT, QA, turnover, etc.
• Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular, the GM, DBD, FC & HRD.

Job Requirements:

• College degree or equivalent.
• Integrity: Do the right thing, all the time.
• Resourceful, creative and able to maintain flexibility.
• Leadership: Strive to be leader in our industry and in our communities.
• Proficient in Microsoft Office.
• Strong commercial acumen.
• Now: Operate with a sense of urgency and discipline.
• Proficient in English and Chinese to meet business needs.
• Ownership: Take ownership of your actions and decisions.
• Teamwork: A team player in everything you do.