Careers at FNB – Digital Enabler

Job Description:

Job Responsibilities:

• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
• Act responsibly with work related resources to contribute to cost containment
• Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
• Assess own performance through seeking timely and clear feedback and request training where appropriate
• Maintain Self Service Devices to ensure optimal availability to customers
• Demonstrate teamwork as a valued team player
• Address customer needs in order to meet or exceed customer expectations
• Provide customers with the most recent self-service devices offerings and pricing structures while identifying potential sales leads for the sales team
• Greet customers to determine customer needs and direct them to appropriate online channels or other service options and educate on usage to satisfy need and enhance the customer experience
• Build and maintain stakeholder relationships

Job Requirements:

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Qualification & Experience:

• Experience – 1 to 3 years’ experience in a sales and customer interaction role preferably within a financial services industry
• Minimum Qualification – NQF 4 Qualification
• Additional Knowledge – Technical knowledge in the usage of devices (laptops, smart phones, tablets)
• Person must not be an unrehabilitated insolvent

Job Details:

Company: FNB South Africa

Vacancy Type:  Full Time

Job Location: Heidelberg, Gauteng, South Africa

Application Deadline: N/A

Apply Here

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