Job Description: To determine customer needs and direct and assist customers on the appropriate assisted, self-service or online banking options to ensure an exceptional customer experience and increase utilisation of self-service and online platform based banking options Job Responsibilities: Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation Act responsibly with work related resources to contribute to cost containment Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service Assess own performance through seeking timely and clear feedback and request training where appropriate Maintain Self Service Devices to ensure optimal availability to customers Demonstrate teamwork as a valued team player Address customer needs in order to meet or exceed customer expectations Provide customers with the most recent self-service devices offerings and pricing structures while identifying potential sales leads for the sales team Greet customers to determine customer needs and direct them to appropriate online channels or other service options and educate on usage to satisfy need and enhance the customer experience Build and maintain stakeholder relationships Job Requirements: In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check. Qualification & Experience: Experience - 1 to 3 years’ experience in a sales and customer interaction role preferably within a financial services industry Minimum Qualification - NQF 4 Qualification Additional Knowledge - Technical knowledge in the usage of devices (laptops, smart phones, tablets) Person must not be an unrehabilitated insolvent Job Details: Company: FNB South Africa Vacancy Type: Full Time Job Location: Heidelberg, Gauteng, South Africa Application Deadline: N/A Apply Here vacanciesforyou.xyz
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