Jobs at BT – Customer Service Advisor

Job Description:

Not many call centre agents can say they save lives, but in BT 999 Voice Services we do, every single day. This is a brilliant opportunity to join us in a rewarding role that makes a difference, as a 999 Customer Advisor you will be responsible for taking 999 calls from people in distress and routing them to the right emergency service.

Job Responsibilities:

• You will need to distinguish what’s really happening on the other end of the line.
• You might speak to a little child calling because Mummy has fallen down – or maybe it’s someone who is being mugged and has had their mobile snatched away as soon as they have dialled 999.

Job Requirements:

• Able to think quickly in stressful situations
• Able to communicate in a clear and concise manner over the phone
• Able to demonstrate compassion and empathy to all callers, no matter what the situation
• Genuinely motivated to help people
• Able to keep clam, cope and bounce back in challenging situations

Job Details:

Company: BT

Vacancy Type: Full Time

Job Location: Liverpool, England, UK

Application Deadline: N/A

Apply Here

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