Friday , March 29 2024

AVIS Vacancies – Service Engineer

Website AVI Limited

Job Description:

An exciting opportunity exists for a SERVICE ENGINEER (SYSTEMS/NETWORK) at AVI LIMITED IT Shared Services in Cape Town. The purpose of the role is that the Service Engineer must provide users guidance and first-level support by assisting in problem resolution. They are to provide high-quality technical and procedural assistance with all aspects of technology. Responsibilities include the ability to identify, research and resolve technical problems; respond to telephone calls, calls directly assigned to them, emails, and in-person requests for technical support. Take ownership of technical issues as well as resolve, document, track, and monitor problems. The Service Engineer is tasked with complying with all of the policies and procedures associated with IT Service Management.

Job Responsibilities:

  • Call Resolution at a minimum of 20 Calls Per A Day
  • Ensure That Third Party Calls Are Followed Up On
  • Ensure Grade Of Service Stays Above 85% On Wallboard
  • The incumbent will need to perform close monitoring of the systems using the relevant monitoring tools and react quickly to alerts as well as resolve complex problems as they occur including driving out Alerts.
  • He/She will also be responsible for reboots on SAP and other business-critical systems to OS level (which include but is not limited to: SAP ERP, BIW, BOBJ, CRM, Solution Manager, MSBI)
  • The job holder’s duties include installing, configuring, maintaining, and optimizing all infrastructure components such as server hardware, patches storage systems, virtualisation platforms, software automation, and monitoring and supporting software systems.
  • Ensure Calls Are Resolved Within Agreed SLA

Job Requirements:

  • Management and resolution of complex systems issues and outages
  • Remote Connectivity Support
  • Good understanding of MS Office products
  • Provide ongoing cross-skilling and training to service desk personnel
  • Mobile Device Support
  • Desktop troubleshooting and support
  • MS Windows Server Competency
  • Provide expert support to desk staff ensuring that best practice is applied
  • Operation of management and monitoring tools to identify and provide solutions to performance and capacity of systems
  • Networking Methodologies
  • Working knowledge of a range of diagnostic tools

Qualification & Experience:

  • 3 years’ experience of working in a Service Desk or IT support environment
  • 3 years’ experience with Anti-Virus software
  • 2 years’ experience with MS Systems Centre Configuration Manager
  • 3 years’ experience of using Microsoft Active Directory
  • 3 years’ experience working with Windows operating systems
  • 3 years’ experience and working knowledge of Networks essential (TCP/IP, DHCP, Ethernet, VPN etc.)
  • 3 years’ experience supporting handheld devices and tablets such as Samsung, iPhones and iPads

Job Details:

Company: AVI Limited

Vacancy Type: Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

Apply Here

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