Amazon Vacancies Cape Town – Customer Solutions Manager

Job Description:

As an Amazon Web Services (AWS) Senior Customer Solutions Manager you will be responsible for helping to guide the largest and most complex AWS customers along their multi-year journey to the cloud. In this new, highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

Job Responsibilities:

• In the role, you will be a critical partner to our customers, leveraging your delivery experience with large scale transformations and helping shepherd them through their stages of AWS adoption.
• Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.
• You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations.
• You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey

Job Requirements:

• Robust understanding of key technology and market trends
• Experience leading complex, large scale. IT/digital/business transformation programs
• Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to c-suite/VP level
• Direct experience implementing AWS/cloud services
• PMP and/or SCRUM/Agile, SAFe certified
• Experience in a senior customer facing role
• Strong organizational and troubleshooting skills with precise attention to detail

Job Details:

Company: Amazon

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, South Africa

Application Deadline: N/A

Apply Here

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