Wednesday , June 29 2022

Amazon Jobs – Cloud Support Engineer

Website Amazon

Job Description:

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Job Responsibilities:

  • Write tutorials, how-to videos, and other technical articles for the developer community.
  • Work on critical, highly complex customer problems that may span multiple AWS services.
  • Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
  • Drive projects that improve support-related processes and our customers’ technical support experience.
  • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
  • Learn and use groundbreaking technologies.
  • Interact with leading engineers around the world.
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
  • Drive customer communication during critical events.

Job Requirements:

  • Excellent oral and written communication skills with multi-tasking ability. Should be a self-starter who is excited about learning new technology.
  • Open to working non-standard hours (no night shifts) including a Sun-Mon or Fri-Sat weekend
  • Strong troubleshooting skills
  • Good depth of understanding in Hadoop Administration, support and troubleshooting (Any two applications: Apache Spark, Apache Hive, Presto, Map-Reduce, Zookeeper, HBASE, HDFS and Pig.)
  • Intermediate programming/scripting skills. Ideally in Java or Python, but will consider experience in other Object Oriented and Functional languages.
  • Good understanding of Linux and Networking concepts

Qualification & Experience:

  • Prior working experience with AWS – any or all of EC2, S3, EBS, EMR
  • Customer service experience / strong customer focus
  • Proficient in Hadoop Map-Reduce and its Eco System [ Hive, HBASE, Spark, Presto etc.].
  • Experienced with Linux system monitoring and analysis (disk management, memory management, permissions etc.)
  • Good understanding of distributed computing environments
  • Python and shell scripting
  • Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
  • Experience building docker images and troubleshooting container related issues

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

Apply Here

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