Thursday , March 28 2024

Altron Karabina Careers – Junior Application Support Analyst

Website Altron

Job Description:

To investigate, analyse, resolve and advise on support issues in a business application support environment

Job Responsibilities:

  • Participation in complete life cycle of support issues from call logging, investigation, recreation, resolution, workarounds and liaison with the client regarding delivery of fixes.
  • Collaborate with business stakeholders and development teams through joint problem solving sessions to ensure that solutions are robust, correctly monitored, prioritized and lifecycle resilient
  • Drive the process of optimizing current solutions through a service improvement approach to ensure return on investment and that service levels for all deliverables are met
  • Provide specialized level investigation and analysis of data integrity between source and destination applications.
  • Follow up and provide feedback to the customer for escalated application issues
  • Ensure that verbal and written reports of application investigations and resolutions are accurate and clear before presentation to the customer
  • Extract and analyze application and system support data
  • Understanding client’s business processes and requirements
  • Propose and make configuration amendments
  • Assist with providing and implementing temporary workarounds
  • Addressing advanced customer business and technical queries
  • Attend and provide input into weekly, monthly and ad hoc customer support meetings
  • Review and improve operational requirements relating to the business processes
  • Advise and train support teams with investigations and support processes
  • Participate in performance measurement of support team members
  • Be available to standby personnel for significant events
  • Participate in the support team standby schedule

Job Requirements:

  • 3 Year tertiary qualification or a relevant IT qualification
  • 3 – 5 years application support engineer experience
  • Basic knowledge of the disciplines in an application support environment, incident handling, change management, problem management etc.
  • Problem solving exposure at application and business transaction level using application log files and SQL database queries
  • Cloud based application support
  • Commitment to performing routine as well as investigation/analysis work tasks
  • Ability to solve medium complexity problems
  • Understand and develop the support team technical competency
  • Self-motivated, proactive, taking ownership of problems until they are resolved
  • Mature person with the sense of responsibility to do after hours standby

Job Details:

Company: Altron

Vacancy Type:  Full Time

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

Apply Here

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