Website Altron
Job Responsibilities:
- Identify possible fraud risks and/or misconduct associated with clients’ business practices and report these to the relevant manager;
- Obtain site visit signatures on all visits completed;
- Query Resolution
- Build strong relationships with all customers;
- Perform statistical analysis on all clients processing to identify areas of improvement and growth;
- Advise merchants of trends identified;
- Achieve Financial Targets
- Visit all assigned within specified call cycle period;
- Statistical Analysis
- Present statistical analysis to all clients;
- Inform client of any trends identified with client staff where it is possibly negatively affected client overall performance.
- Develop call cycle planning;
- Administration
- Sales
- Face to Face client visits;
- Stock Control
- Provide improvement recommendations / ideas to clients based on statistical analysis performed;
- Provide clients with in-depth training.
- Monitor client performance to identify trends and track improvements;
- Install products and equipment at the client site and train the client on the use thereof, as and when required;
- Personal Development
- Make the required travel arrangements and accommodation bookings;
Job Requirements:
- Support services for terminals in field.
- Support services for sales applications.
- Sales Leads and Assistance.
- Telephonic support to Account Manager clients.
- 2nd Line Query Resolution Support
- Client Billing and Settlement query resolution.
- Client marketing related material and functions.
- UX ideas and escalated query resolution.
- Accommodation Bookings.
- Financial Payments / Refunds.
Job Details:
Company: Altron
Vacancy Type: Full Time
Job Location: KwaZulu-Natal, South Africa
Application Deadline: N/A
vacanciesforyou.xyz