Jobs at Jpl – HR Customer Support

Job Description:

The Human Resources (HR) team at JPL is on a voyage of innovation, discovery, and modernization that will allow us to continue to support the JPL mission and quests. AskHR, the Human Resources Solutions Center, is a centralized function designed to handle a variety of HR-related services. AskHR will provide higher-level customer service support to all JPL employees, retirees and applicants as a single point of entry to access all HR services. As a HR Customer Support Specialist, you will provide direct support to the centralized functions and handle a variety of HR-related services.

Job Responsibilities:

• Work with internal resources to resolve employee issues and problems and escalates complex inquiries as necessary to Tier 2 or Center of Excellence Subject Matter Experts.
• Communicate and explain information related to a variety of benefits programs (insurance plans, health plans, retirement plans, leaves of absence and sick leave). Assists employees in completion of forms and provides general response to benefit inquiries.
• Serve as the first point of contact for employee questions and issues related to Human Resources
• Process HR Solutions Center requests that include but are not limited to Talent Acquisition, Talent Management,
• Compensation, Benefits, Learning, Technical Training, Leave of Absence and People Services.
• Assist employees with the completion of forms.
• Assist in the continuous development and improvement of information and processes required to perform quality service delivery.
• Process daily HR transactions into HRIS systems, perform audits or updates and ensure integrity and accuracy of the employee data and payroll records.
• Assess and understand full scope of issues presented and provide a comprehensive response.
• Provide timely and accurate information to employees. Utilizes case management system to process, document and resolve inquiries.

Job Requirements:

• Demonstrated ability to respond to common inquiries or complaints from customers.
• Excellent customer focused communication skills (patience, attentiveness, courtesy).
• Demonstrated ability to analyze and solve problems to achieve first call resolution.
• Ability to work and problem solve independently utilizing available resources and tools.
• Technical computer proficiency in HRSC software applications.
• Strong understanding/knowledge of HR disciplines through training and experience.
• Experience with online HRIS and other types of HR systems.
• Proficiency in Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint.
• High School Diploma with a minimum of 10 years of related experience, an Associates Degree with minimum of 6 years of related experience, or a Bachelors Degree with a minimum of 3 years of related experience
• Minimum of three years of Human Resource Administration experience and/or training.

Job Details:

Company: JPL

Vacancy Type: Full Time

Job Location: San Jose, CA, US

Application Deadline: N/A

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