HEB Job Application 2020 – Service Lead

Job Description:

As a Service Lead, you’ll assist in leading a successful operation of the Central Checkout Department. You’ll train and coach to create a team environment where Partners work toward providing Customers consistently superior Customer Service.

Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. ‘Partner-owned’ means our most important resources–People–drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Job Responsibilities:

• Complies with departmental and Store SOPs; ensures other Partners comply as well
• Monitors / enforces H-E-B standards and polices; escalates issues if needed
• Maintains standards in shrink, safety, inventory control, and sanitation
• Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
• Accurately identifies and responds to customer needs
• Models / coaches on superior customer service; addresses customer concerns; serves as point of escalation to resolve issues
• Processes customer transactions of goods and services
• Coaches Partners in the moment and long-term; monitors performance related to goals, standards, and expectations (e.g., hospitality, IPMs, BOB)
• Facilitates / reinforces training from Partner Learning
• Performs WGO walk to set up department in absence of Department Manager or Service Admin; observes / assesses conditions; reports to Manager and / or coaches Partners on the spot if necessary
• Troubleshoots equipment / technology (e.g., POS, coupons, self-checkout, eComm); escalates to Help Desk as needed
• Monitors front-end selling metrics and daily goals (e.g., impulse items, WOW); encourages effective merchandising
• Performs duties of Service Partners frequently
• Trains on suggestive selling techniques to meet customer needs and build sales
• Reinforces positive behavior
• Addresses Partner concerns (on the spot); elevates as needed
• Manages traffic flow / customer throughput; relays / monitors expectations related to daily performance goals
• Tracks / anticipates high-sales times to ensure proper staffing, including lunch / break times
• Maintains Service-related inventory (e.g., wrap, bags, cart maintenance, etc.) as needed

Job Requirements:

• Ability to build relationships
• Ability to communicate with / speak effectively to customers and Partners at all levels
• Ability to read and interpret documents such as safetyrules, operating / maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Minimum age 18 (mandatory)
• High school diploma or equivalent (associate-s degree a plus)
• 1+ years of retail / customer service experience
• Cashier experience
• Completion of required company training
• Advanced customer service skills
• Strong planning, organization, and time-management skills
• Strong verbal / written communication and interpersonal skills
• Conflict resolution and influencing skills
• Decision-making skills

Job Details:

Company: H-E-B

Vacancy Type:  Full Time

Job Location: San Marcos, TX, US

Application Deadline: N/A

Apply Here

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