Foodlion Careers – Customer Service Manager

Job Responsibilities:

• Maintains security standards
• Adheres to all company guidelines, policies and standard practices
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Ensures compliance with local, state and federal regulations
• Control store expenses through proper ordering, care for supplies and equipment
• Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
• Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn’t stall the execution of delivering expected outcomes
• Successfully complete Computer Based Training (CBT) and Training guide
• Ensure proper control of all store funds and company assets

Job Requirements:

• Strong understanding of store operations and merchandising techniques preferred
• Ability to lead and manage a team
• Must meet minimum age requirements to perform specific job functions
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Ability to use technical information to solve problems
• Excellent interpersonal, organizational, communication and customer service skills