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Website Cartier
Job Description:
You are a key member of Cartier North America’s Learning & Transformation Team (L&T). This position supports all boutique and Retail Partner (authorized dealer) learning initiatives in the West Region ( excluding California). You will implement a blended-learning strategy using a range of training methodologies and coaching skills to foster a learning culture within the West Region. This includes the scheduling, facilitation, and measurement of both in-person and virtual training on topics such as client development, client experience, interviewing skills, product, and hospitality/selling skills. Additionally, you will be responsible for ensuring the consistency of the new hire onboarding journey, Mon Voyage Cartier , throughout the region in strong partnership with boutique leadership. As a part of this client-centric team, which is focused on Cartier employee development throughout the talent lifecycle, you will work cross-functionally with various levels of leadership, as well as a variety of subject matter experts within the organization, to identify learning needs, then propose and implement solutions. Success factors for this role include a passion for learning and the development of others, a collaborative mindset, open communication, and ability to build a strong network of key business partners.
Job Responsibilities:
- Assess engagement and monitor completion of monthly Learning Moments and e-Learning modules within the West Region in partnership with the Boutique Learning Ambassadors (BLAs)
- Animate Cartier’s new hire onboarding program, Mon Voyage Cartier , in the West Region. Audit results & address shortfalls
- Support the delivery of targeted watch training events for our retail partners (authorized dealers) in collaboration with the Regional Retail Partner Manager and the Cartier Brand Ambassador (CBA)
- Partner with the instructional design team to perform gap analyses and needs assessments within the West Region
- Draft, present, and implement the annual West Region Training Action Plan in support of region- and network-wide business priorities
- Integrate the department learning measurement strategy (the Kirkpatrick Model) in all training activations. Foster open communication by sharing results, addressing shortfalls, and course correct the training approach when needed
- Deliver and measure effectiveness of all self-created micro-trainings based on specific needs within the West Region for both boutique and Retail Partner team members
- Attend all train-the-trainer sessions and plan for the launch of new, network-wide learning curriculum
- Coordinate and create store visit strategy in collaboration with Human Resources Business Partner (HRBP), boutique leadership, and Retail Partner Regional Manager
- Create a dynamic learning environment when delivering core training content (product, selling skills, client development, and others); Engage participants & check for understanding
Job Requirements:
- Ability to adapt interpersonal communication style to a diverse team of internal, global business partners
- Demonstrated Learning & Development success in a high profile, customer-centric, luxury retail environment (or related luxury field) that includes UHNW clients, and high sales targets
- Computer proficiency in Word, Excel, and PowerPoint is required
- Ability to create strong relationships, build trust, and establish credibility with individual contributors, HRBPs, and all levels of Leadership
- Background in coaching individual contributors and leadership within a luxury retail environment (or related luxury field) with an emphasis on selling skills, client development, and business and team development
- Must be fluent in reading, writing, and speaking English
- Ability to accommodate 50%-80% Travel (depending on home base location)
Qualification & Experience:
- Experience in virtual and in-person facilitation of both large- and small-scale training events
- 4 years progressive experience in Learning & Development
Job Details:
Company: Cartier
Vacancy Type: Full Time
Job Location: Las Vegas, NV, US
Application Deadline: N/A
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