Jet 2 Jobs – Passenger Service Agents

Job Description:

We have some fantastic opportunities to join us as Passenger Service Agent – Customer Helpers at Newcastle Airport on either a Permanent or Fixed Term Contract basis. Our Permanent Contracts offer successful candidates a permanent contract with a short break in between our busy Winter & Summer seasons! Our Passenger Service Agent – Customer Helper positions are available on a 30 or 20 hour per week basis.

Reporting to the Customer Helper Supervisor Teams, our Passenger Service Agent – Customer Helpers provide a warm and friendly welcome and ensure all Jet2.com and Jet2holidays customers get their holiday off to a great start! Key responsibilities include –

Job Responsibilities:

• Welcoming our customers as they arrive at the airport and helping them with any queries.
• Assisting our customers at our check-in desks and self-service check in kiosks, issuing boarding passes and following safety and security procedures.
• Assisting at the boarding gates and working with our Jet2.com colleagues to make sure our flights depart on time.
• Supporting our customers throughout their journey through the airport
• Greeting our customers as they arrive back at the airport from their holiday.
• Ensuring the delivery of an effective and friendly service that meets the needs of our customers and promotes our brand values.

Job Requirements:

As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts can start as early as 3:00am to cover our 24/7 operation and will include working weekends and bank holidays; your roster will be issued at least 4 weeks in advance. Our Passenger Service Agent – Customer Helper positions are available on 20 hour per week contract basis. This is an exciting and rewarding role with a real focus on delivering fantastic customer service!

Successful candidates will already be demonstrating Role Model behaviours. With a genuine passion for delivering outstanding customer service, you will be a strong team player and have a positive and flexible approach. You will also be required to have excellent communication skills (English – written and verbal), provide a full 5 year employment/education and address history, satisfactory criminal record checks and a valid photo ID.

Job Details:

Company: Jet2

Vacancy Type: Full Time

Job Location: Newcastle, England, UK

Application Deadline: N/A

Apply Here

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