Siemens Recruitment – Support Account Manager

Job Description:

This exciting new opportunity has arisen for a Service Engineer within our Digital Grid Energy Automation business unit in Siemens Smart Infrastructure. We ensure reliable, secure, affordable energy supply in a decentralising, decarbonising, digitalising and all-electrifying energy world. Working within the Energy Automation Services Team you will be delivering Control Solutions covering our UK customer base. Working with the latest technologies from the Siemens Portfolio with a focus on delivering cyber secure solutions on high and medium voltage substations.

Job Responsibilities:

• Engage with major and strategic accounts to gather business and technical requirements, determine business needs and architect appropriate solutions
• Acts as a single point of contact and advocates and orchestrates support activities across a customer organization and within PL.
• Work with customers to develop and deliver solutions in cooperation with the different SPLM development groups.
• Coordinating internal resources for the flawless solution on-time delivery.
• Oversee technical resources in the software delivery solutions to ensure successful client adoption setting

Job Requirements:

• Develop a keen understanding of the customer’s specific business and technical drivers and major initiatives
• Understand the customer’s business structure and product lifecycle processes
• Help the customer in the definition of business and technical requirements in the areas of product development, manufacturing and support
• Support the customer during the implementation and operation of appropriate Siemens solutions by navigate reported issues through the involved SPLM departments
• Coordinates the communication, provides a transparent and regular status overview and demand response from involved SPLM departments and customer related resources
• Proactively reviews/analyzes support needs across product portfolio and manages escalations and prioritizes issues
• Analyzes the dependencies of issues to ensure correct severity classification
• Acts as a liaison between customer and product engineering

Job Details:

Company: Siemens

Vacancy Type: Full Time

Job Location: Newcastle Upon Tyne, GB

Application Deadline: N/A

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